In total 177 surveys of latrine service providers were carried out, at least one in each district. Sixty-two percent of surveys were conducted in rural areas and 38% in urban.

The graph above shows the type of work service providers undertake. Sixty-eight percent of those surveyed undertake more than one role in latrine service provision and for over half (59.9%) it is not in sanitation services that they get the most of their business income. The most popular type of work was constructing latrines (85.9%), followed by digging pit latrines (56.5%), improving or upgrading latrines (27.1%) and emptying latrines (6.2%). A fifth (20.5%) have been working in latrine services for less than five years, whereas just under half of those surveyed (43.5%) have more than 10 years’ experience. Half (49.7%) have received some training on sanitation services and half had not.

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Nearly all latrine service providers (92.7%) have private households as customers but schools, NGOs, private businesses and government are frequent customers. Most service providers (88.7%) stated that demand was highest in the dry season.